1 ACCEPTED SOLUTION. Then, now, I feel sad my broadband not working yet because of that. Security matters. Thanks for posting, welcome both to the community and also Virgin Media. Absolutely not. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. The admin page for the hub says Telephony (disabled)The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. - 52500241 ACCEPTED SOLUTION. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterdayCall the Pre-installation and delivery team on 0800 052 1734. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. -a power cable for the hub's adapter. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. on 30-12-2022 13:41. When you place your order, we'll let you know. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. Not had any success calling. (and up the wall). You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Virgin Media uses a unique cable network that requires a specific type of. Tudor. The "two cables" sound very like a Sky dish install. At least spell your title correctly jeezus . D01 C9W8. Manage Your Account. In response to Jonny-M. kkd1. (I did this video to help/guide new engineer as I did not find any for my self when I started. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Check your Hub’s connections Make sure the white cable from the wall socket to the Hub is tightly connected. Can someone come and set it up? 0 Kudos Reply. I have a Virgin Media wall socket, it's the white box in Picture 1. First, turn your TV box off at the wall. . All. There is no additional slot. No idea what that entails/ how long and how. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. At least 30Mbps download speeds in every room or £100 one-off credit. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. This is a socket in the wall, will the engineer still be required to. Praying the white is the virgin one. A photo would be helpful if possible. • Plug the power supply into a mains socket. Virgin Media; My Virgin Media; Shop; Help;. Don’t plug the power cable into a plug socket yet. It has two outputs on the left of the wall box. Hi Graham. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Vote. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. Virgin Media; My Virgin Media; Shop;. Look for an omnibox on the outside of your property and try and trace the cable. We would like to show you a description here but the site won’t allow us. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. 08K; 2. My Virgin Media App. A network adapter – you’ll need this for every computer you want to connect. My QuickStart for Hub 3 arrived. Only now have I realised the bundle includes landline and as Im in a rental I cant have someone making any holes or adjustments to the walls. The first thing is to start making alternative arrangements for your internet connectivity. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. You should see a cable going through the wall and if you trace this inside, you should get the cable. jpeg File size: 143. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. The two sockets on the wall on the RHS are telephone sockets. I’ve tried to schedule an engineer by using the app as it says but there isnt an option to do so! Can anyone help please?Plug the end of the telephone cable you unplugged from the wall socket into the adapter. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Everything you need is posted to you. Tudor. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Virgin Media; My Virgin Media; Shop;. Second, you'll likely need a manned installation for your VM services. My options are . )In this video, I am showing the sta. Get virgin engineer to move the wall socket. Thank you for your post and welcome to the community. Once the new Hub arrives, please plug it in within 5 days. You should see a welcome screen, then the Virgin Media start up screen. Trouble shooter. Virgin cables must only be provided by isolated sockets provided by Virgin Media. If no. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I’ve just received my quick start package. 0 Kudos Share. Hi, I recently moved to this house and placed an order for VM broadband which I received today. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. Plugging your virgin media router into an extension lead is fine. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin Media M125 Fibre Broadband. Virgin Phone Switchover. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. RedTomato said: I removed my Virgin cable about a month ago. Stay safe online. Connect the Hub’s power cable with the blue tab. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. My wall - 5351271. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. An Ethernet cable – The. Stay safe online. Each box also has separate channels. 1 Mar 2016. Up to 3 WiFi Pods if needed. Until any switchover is completed, your telephone wall sockets would work as per normal. Further exclusions & legal stuff apply. How long does Virgin Media Broadband take to activate? Discover how Virgin Media services are installed. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. It should look similar to the integrated wall socket on Picture 3. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). 0 Kudos. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. For into also image of the type of. Hi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. Tudor. Tudor. The box and cables may have been removed by the previous occupiers. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. There is no additional slot. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. 0800 052 1734-----I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. 29-12-2022 20:58 - edited 29-12-2022 21:00. Browse Virgin Media Virgin Media Community. QuickStart, set up and connections. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. . Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. If you are trying to do something else, please explain more. The port of wall socket - 5152519. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. No wall socket. Please support me in this regard. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Account - Mobile. Check your Stream box’s connections See if your HDMI and power cables are tightly connected to the Stream box. Even sitting in the room above the router, the WiFi was dreadful. - 5156068. Try the automated service status number 0800 561 0061 to check for any faults in your area. You can also check for a loose cable as not all properties have a socket. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Sometimes there is no wall box, just a trailing cable. Chris. The Stream remote. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. • Plug the power supply into a mains socket. Once connected it directly to a hub, a little bit loose, but then interne. Phone. #12. Call the Pre-installation and delivery team on 0800 052 1734. We would like to show you a description here but the site won’t allow us. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. • Connect the power supply to the back of the new box, then switch on at the wall. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. TV 360 and home phone. Step 3 - Label the box – a letter came with the. The principle is exactly the same as every other modem. Push the red label end of the white cable, into the wall socket. on 18-05-2022 19:55. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I cannot find a Virgin wall socket within my flat. Wall sockets and no connection. No internet, unfortunately. My Virgin Wall socket not same as installation guide that one. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. I'm not sure what this integrated wall socket on Picture 3 is for, I suspect TV or radio. Your new services from Virgin Media are all set up and ready to use. Simply set up a 360 Mini box in each of the rooms you'd like to have Virgin TV. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. • Check the connection is tightly connected, it will make a 'click' noise. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Or either the landlord or aerial installer are pulling a fast one. Entertain me; Broadband Deals. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayVery poor advice. - 5250024 1 ACCEPTED SOLUTION. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. Options. Virgin Media How to get a broadband line installed. We would like to show you a description here but the site won’t allow us. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. AnthonyRaw1986. Browse. You can possibly do this in two ways. Thank you for your post and welcome to the community. The Virgin wall sockets just have one connector at the bottom. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. I also have this other dual cable going to the Smart Hub. Explain what needs to be done and book an engineer visit. . The cable line runs into the house to the socket but the router cable make end is - 5038783Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Solved No Virgin Media Wall Socket At Installation Community 4832746. I just found a box in the closet which has a cable indicated as CABELCON 4. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. on 15-02-2022 10:03. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is. • Scroll to the HDMI port you connected the cable to. When you 'page' the handsets, all of the cordless handsets should ring. Virgin Media Wall Socket. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart, set up and connections yesterday; Just moved in I need help in QuickStart, set up and connections Wednesday; Wall socket cable does not fit in QuickStart, set up and connections TuesdayOnce you have the adapter, you can use it to plug your phone into your hub. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Can't find Wall Socket on 18-11-2021 13:36. See full list on internetispinfo. It can take 5 to 10 minutes to restart. Dave. My wall socket has fallen off as it was behind my sofa does anyone know if I. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. We would like to show you a description here but the site won’t allow us. Is there likey to be any problem with this, such as degraded of weaker quality or speed. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. I just got Virgin Media kit and read all information carefully and checked - 5200805We would like to show you a description here but the site won’t allow us. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. The cable could be hidden within, or behind, furniture. ThanksThe existing cables will be screw-on (11 mm spanner or pliers required). When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Dave. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Discover first hand everything Virgin Media has to offer Drop into any Virgin Media Store today to experience a world of TV entertainment, mobile and superfast broadband first hand. . Wall Socket. I'm currently renovating my living room, including the electrics. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. I'm a Very Insightful Person, I'm here to share knowledge. £8p/m extra or included with Gig1 or Volt. You only need to go into modem mode for a few minutes while you run the tests. Plug the cables into the Hub. #2. Trace any cables coming out of it and check the ends of them. Just joined. Pop the power cable into a nearby plug socket, and turn it on. When ordered it didn't say anything about needing a VM wall socket. Thanks for posting, welcome both to the community and also Virgin Media. The wall box may be branded with the logos of an old cable TV. Which was great as that is in a better location than my master Socket was. It may just be a loose cable rather than a socket. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Tudor. • Using your TV remote push the Input, AV or Source button. powered by TiVo, somewhere else in your house to your Hub. 2. Booking an engineer is easy with Virgin Media. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Tried looking but can't see a way to book an engineer for this? Thanks. No wall socket but wire from underneath floorboards. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. I'm a Very Insightful Person, I'm here to share knowledge. . Re: No Virgin media wall socket. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Forum; Apps. Hi i have received my broadband package but i don't have virgin media socket in the wall. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. The "two cables" sound very like a Sky dish install. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. Same thing happened, and on all the wall phone points. Don’t have a virgin media wall socket; Options. Solved Fibre Phone Upgrade Virgin Media Community 4863537. Your "loss of signal" point is a good one. VM don't use fibre inside the property. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. Tuning in. Stream from Virgin Media. Then connect this to the right side port of your Virgin Media wall outlet. Threatened "Do this within 12 hours. I cannot find a Virgin wall socket within my flat. 18-02-2023 10:23 - edited 18-02-2023 10:33. Also available from the likes of Screwfix, Homebase, Toolstation etc. Failing this. The internal box should be oblong, square one are for phone. I think there’s something missing to the Virgin Media wall socket in my flat. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Phone. Get the Hub ready by connecting the wires. . 95. Step 4. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Virgin Media. This is a socket in the wall, will the engin. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). If you're happy with this and for the charge we can make the arrangements for you 🙂. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. VM don't use fibre inside the property. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. A power adaptor to plug into the Stream box and a power socket at the wall. Thank you for your post and welcome to the community. If you have a SuperHub 3, please see the following explanations. No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . It's possible that the aerial isn't the correct type/group for modern digital transmissions but that's not your problem, you aren't expected to pay for upgrades. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Push the white cable (from the old Hub) into the back of the new Hub. 2. We can certainly get an engineer visit booked for you to come and install things. ahhh the rubbish that is CS - you could try this. A photo would be helpful if possible. your Virgin Media phone, or 0345 454 1111 from another network. Virgin Mobile. Answered! Go to Answer. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Verify that the white cable is securely connected to the Virgin Media wall socket. Browse Virgin Media Virgin Media Community. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday;My QuickStart for Hub 3 arrived. No wall socket 4 weeks ago - last edited 4 weeks ago I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 1. • Connect the power supply to the back of the new box, then switch on at the wall. Virgin Media Extension Cable. Attention! Your ePaper is waiting for publication! By publishing your document, the content will be optimally indexed by Google via AI and sorted into the right category for over 500 million ePaper readers on YUMPU. in Networking and WiFi Sunday; No Virgin Media Wall socket . My dad bought the 1gbps package and arranged the delivery for - 5273209. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayI don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. virgin media internal wall box. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Step 1 - Check your connections. Home Phone. 0 Kudos Reply. Tudor. No virgin media wall socket. 0. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Tudor. 1. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago.